FoodVillage
Online Ordering System

Photo by Quang Nguyen Vinh from Pexels

The Malaysian Food Delivery Revenue Share in 2020

Source: Statista

Missing out on
your slice of the pie?

Restaurant-owned services hold 71.1% share in the Malaysian food delivery market worth RM595 million.

As much as you are enjoying the sales that Platform-to-Consumer such as Foodpanda, GrabFood and the like provide, imagine how much you are missing out without a system of your own?

The Ultimate turnkey food delivery solution

Launch Your Online Food Delivery Service In Just Days Without Commissions!

Tired of multiple systems and the high costs of managing them all? Now there’s an affordable alternative.

Key Features In One Commission-Free System

Pickup

Customers will be able to easily pickup 'now' orders or at a later time with real-time confirmation.

Delivery

Customise delivery times, zones and charges with auto-triggers to popular delivery services.

Dine-In

Customers can place orders directly from their table via QR code which can be password protected.

Table Reservation

Manage reservations in real-time, giving customers a premium service experience.

Who is this system suitable for?

No Existing Website

Start receiving orders within hours by simply linking to your store hosted by us. We can build a branded web store for you too.

Non-Transactional Website

Link to your store with your own domain hosted or link to your store hosted by us.

Web Store With only delivery & Pickup

Get a system make-over and enable Dine-In ordering and Table Reservations.

Upscale With iOS & Android Apps

Build your brand with your own iOS and Android mobile app.

How your F&B Business will benefit from this system

CUSTOMER-CENTRIC

Feature-Rich
Customer Experience

Present a system that is made specifically for F&B that is rich in features yet user-freindly, that will keep customers coming back and spending more.

operations optimisation

Easy Backend Management System​

Managing orders and bookings will be a breeze from now on with the easy to use interface, while automating customer order updates.

GROWTH TOOLS

Monitoring & Promotions for growth

Never drive your business blind again. With a fully integrated system that marries real-time analytics and powerful promotions that drive sales.

unrivaled value

100% Commission Free with 0 Contracts

Pay a flat monthly fee with no contracts. Though we're cost-effective, cheap is not what you are looking for but the amazing value you receive per RM.

  • CUSTOMER-CENTRIC
  • OPERATIONS OPTIMISATION
  • GROWTH TOOLS
  • UNRIVALED VALUE

Feature-Rich Customer Experience

Customer Centric User Experience & User Interface

Multiplatform-Ready

With a single design, your site will be optimised for all platforms and devices.

Intuitive & Easy Ordering

Adding items to the shopping cart couldn't be any easier when you can add an item to cart with just two clicks without leaving the page.

Easy Navigation

Breeze through the entire menu in the mobile version with just a few scrolls as each product can be viewed by category or sub category.

Social Logins

Simplify the login process with just 2 clicks with Facebook or Google accounts. Customers no longer have to remember passwords the next time they login.

Easy & Fast Checkout

Our system will recognise your customer with or without an account when they shop with you again with details pre-filled in the form during checkout.

Order History

Logged in customers can easily view their order history and re-order the same items with just a few clicks.

Add Ons or choice of Ingredients

More beef, prawns, cheese and toppings? No issues, simply add it to the dish with an additional charge for each option.

Order Variants

Set variants for spice level or size at the same or different prices. Or a dish with different options of meat.

Cross Sells

Provide greater value with a paired side dish or dessert right from the product selection panel.

Helpful Tags

Help customers make a faster decision through the ordering process with icons that indicate if a dish is gluten-free, halal, spicy, vegan or just about anything you can think of.

Dine-In Ordering

Customers can place orders directly from table-specific QR codes which can be password protected.​

Multi-Lingual Ordering

Open your business to the rest of the world with several customer selected language translations. Example: Internationals buying for a friend within your serviceable zone.

real-time feedback

Customers can view the status of their order or bookings live. From order sent, confirmed, estimated time, ready, en route to completed.

Automated emailed receipts

Customers automatically receive customised pdf receipt emails on confirmed orders. Tip: Get them coming back with a coupon code inserted into the receipt.

Covid-Ready

Our system has been updated to allow for contactless delivery as an option.

Payment Options

Secure Payment Gateways

Compatible with globally recognised payment gateways like Paypal, Strip, iPay88, CardConnect, POLi Pay, Bambora APAC, PayGate, Checkout & Pesapal.

Bank to bank FPX payments

Receive FPX payments with Stripe or iPay88.

Cash Payments

Turn on cash payments for any form of order type you choose.

Easy Backend Management System

Easy Order Management

Easy Admin Management

Provide each outlet manager and staff varying access levels to run operations in their respective roles.

Order Notifications

Receive automated order notifications via email or audio alerts to you on your their toes.

Order Status & Updates

Easily track the status of each order or booking. Every order type is distinguished by icons and status by color. Customers receive real-time status automatically with each update.

Automation

Reduce the management load or head count by automating predictable order statuses, such as order confirmations, wait times, etc for each order type.

Real-time Orders

'Now' orders can be made during operational hours. The order manager simply has to accept and indicate the estimated delivery time.

Order Printing & Kitchen Notification

Automatically print orders to multiple printers simultaneously and wirelessly with a compatible thermal printer within seconds. Customised for the Kitchen and another for customers.

Delivery Order Management

Accurate Delivery Times

Customers are provided with accurate delivery wait times that take into consideration the time it takes to prepare food along with the driving time

Delivery Trigger Management

Automatically trigger deliveries with delivery services such as Lalamove, Mr. Speedy or any compatible delivery API. (Integration & per trigger cost applicable)

Charge & Limit Delivery Range

Set multiple shipping charge structures by radius. From the very start, the system intelligently prevents orders for locations beyond your serviceable area.

Store Management

Powerful stock management

Choose what products appear or hidden by outlet. Or set a Sunday only lunch set that appears only during lunch time on Sundays.

Fully Customisable Settings

Every feature can be turned on or off with customisable operational hours, time intervals, and more.

Multiple Taxes

Apply multiple taxes to prices either inclusive or exclusive of tax, which can also be compounding.

Age Restriction Customer Management

Age Verification

Turn on the age restriction feature to only allow minimum aged customers, after staff have verified submitted ID.

Manage Approvals

With the aquired customer data, restrictions an be removed in the future when customer meets age requirements.

Age Restricted Menus

Only approved customers will be able to order from age-restricted items.

Monitor, analyse & market for growth

Centralised Control For Multiple Outlets

Centralised Management

Remotely manage and view real-time sales analytics of multiple outlets so marketing decisions can be made on the fly.

Multi-Outlet Management

Manage what you provide per outlet. From menus, inventory, offers, promotions, pricing, hours, delivery, pickup to reservations and more.

Conditional Fees

Configure fees based on order types by percentage and fix value. Charging a $0.30 + 3% fee for credit card usage for example.

Digitise Your Menu

Forget static, dated menus along with the cost and trouble involved updating them. Change items, prices and combos per outlet on the fly. Isn't it no wonder market leaders are already doing so.

Multiple Conditional Menus

Create a master menu across all stores or specific ones. Add conditions for menus that show up based on order times or type: breakfast menu, dinner menu, pickup, delivery.

Allergy-Friendly Customisation

Some customers may have an aversion or allergy to certain ingredients such as peanuts or shellfish for example. Now they can choose to exclude them from a particular dish.

Multiple Taxes

Apply multiple taxes to prices either inclusive or exclusive of tax, which can also be compounding.

Infinitely Scalable System

You want a system that will have the room to grow as you grow. Add unlimited number of outlets and menu offerings.

Customer Data Download

Your customer data is yours. Download customer data in CSV or Excel format.

Never Drive Blind Again With Data Analytics & Tracking

Detailed Reports

Retrieve real-time detailed reports that will present you with the relevant data for marketing and to evaluate each campaign.

Facebook Pixel Integration

Capture all Facebook Pixel events to gauge your marketing ROI with Facebook advertising.

Google Analytics Integration

Monitor online visitor data such as traffic, conversion rates, AOV, trends, top selling products and more with Google Analytics.

A Problem-Free Transitional Turn-Key Solution

No Web Store? No Problem

With product names, description & pricing ready you can literally start selling within an hour. Forget about buying a domain or hosting plan. We will host it with the same subscription cost.

Want your own Brand? That's Fine Too

We'll get you your own or use your existing domain and host your new store for you.

Don't want A redesign? We've got you covered!

Leave your existing website untouched except for a Buy Now button from your existing website to your new web store without any redesign.

Infinitely Scalable System That Grows With You

Some Of The Discount & Promotion Features
That Grow Conversions & Average Order Values

% or value discount on cart

% or dollar discount on your total cart value, usually combined with a condition like minimum ordering amount.

Discount on selected items or Categories

For example: 20% off on any dessert, drink or all salads.

Buy One, Get One Free

Buy a main dish and get the second for free.

Get a FREE item

For example: Free drink on any order above $50.

Meal bundle

Offer a selection of dishes at a fixed price. For example: Any 2 appetisers + 2 mains + 2 desserts = for $19!

Buy 2 or 3, get one free

For example: Buy two main dishes and get the third for free.

Coupon Free promotion

Remove the hassle of coupon codes and automatically apply promotion.

Free item as part of a meal

For example: Free dessert or drink if you purchase a meal bundle.

Free deliveries

Free delivery (discounted delivery) for orders over a certain cart value.

Time or Unit Bound Offers

Create urgency for visitors to act on offers with deadlines and limited uses.

Members only Promotion

Grow your contact list by encouraging online account signups with member exclusive discounts. Its time to grab back your customers.

Auto-Trigger Offers

Remove the hassle of coupon codes and automatically apply promotion.

100% Commission Free with Zero Contracts

Zero Commissions

Take ownership of your own powerful Food Delivery system and keep your revenues as well with no commissions.

Zero Contracts

Subscriptions are only a month long. Upgrade or downgrade your subscriptions according to your needs.

Budget-Friendly Subscriptions

View our subscriptions plans to find a plan that fits your growth requirements or contact us for a customised plan.

ALSO AVAILABLE

Your Own Branded Mobile App

Take your business to the next level with your own downloadable Apple and Android mobile app.

Food & Beverage businesses with its own branded mobile app experience a boost in customer loyalty — with a 10% increase in order frequency per diner!

Frequently Asked Questions

It can be easy! While there are a lot of features, everything is explained as you progress through the setup. Setting up your basic restaurant details can be done in as little as 15 minutes. There is always a detailed online setup manual when you need help. If you need additional assistance in this area, contact us at any time or pay for our complete setup package.

FoodVillage is an online ordering system that works on a separate and independent website. It can either be a domain under our brand (FoodVillage) or yours.

 

Example:
yourstorename.foodvillage.menu or
outletname.yourdomain.com. 

 

Simply link to your FoodVillage ordering system from anywhere and process orders. So you don't need your own branded website if budget is a concern, because the store will be your website that is transactional. 

Not at all. This online ordering system can function as a website on its own while being fully transactional Web Store, to keep costs low.

 

You can include all the important information such as your hours, map, address, contact, contact form and social links.

 

Is then a website necessary? A website is necessary for branding and also for more features that are non transactional in nature, such as, blogs, YouTube videos, full screen food galleries, updates and to link to all your outlets from one place. We have and we can build one for you should you need one. 

We understand that all F&B operators during COVID-19 are struggling and need a system that will not only get them on their feet now but is powerful enough to grow their business now and as things normalise.

 

By allowing users to setup the system themselves a lot of the cost is reduced. But if running the business and cooking is what you do best, then you can hire us to set it up for you for a small fee for up to 50 products including variations.

 

Do you still need something cheaper? Contact us for a term trial package.

There are, but only a few, but none as powerful. Ultimately, it isn't how low your cost is, but the highest return you can get while being easy to use both for you and more importantly your customers!

With compatible devices such as Windows 7 or above PC or any Linux based device you will be able to print orders and receipts for both your customers and kitchen with compatible thermal printers. 

 

All this information is detailed in the digital user manual that is provided after your purchase. 

You can change your subscription plan at anytime. For the starter plan you can turn on certain features not available in your package for a small additional cost. Contact us for more details. 

Absolutely! The only limitation is where an internet connection is not available or if there aren't any suitable payment gateways. But if that is the case, let us know and we can look into integrating a new payment gateway of your choice.

Also, there is always the option to transact using cash or online bank transfer (FPX) with details provided for that transfer.

Yes it can. The present system's dine-in order type can be used by your waiters and cashiers to punch in orders. Having said that, we are constantly working to improve the system. It is our goal to improve this as an additional feature in the future.

Totally! This system is designed fundamentally as a F&B ordering system, so it is infinitely scalable to support as many outlets as you can imagine. 

 

Here is a glimpse of what is possible. To taylor each of these features according to each specific outlet that may be in different cities or countries:

  • Inventory management
  • Menu offerings
  • Operational hours
  • Staff access to one or more outlets
  • Payment gateways (for different companies operating under the same brand)

Yes. You can use a simple formula to increase the lead time if there are too many orders coming in at the same time. And since this is fully automated, your staff will be freed up to do less menial tasks. 

Contact Us For A Quote